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Order Notifications
UIEngine sends automated email notifications to admin staff: an instant alert when a new offline order is placed, a heads-up when one is about to expire, and a daily digest summarizing activity from the past 24 hours. Used by: Admin and Super Admin.
Who receives them. Staff who have the matching category turned on under Settings → Communications → Notifications (Staff Notification Preferences) — Memberships for the offline order alerts, Daily Digest for the digest. If nobody has that category turned on, the emails go to the Default Admin Emails list under Settings → Communications → Email Config.
Instant Alert — New Offline Order
When a member submits an offline payment order (paying by check or in-person), an alert email is sent immediately to admin staff.
When it fires: As soon as the member completes offline checkout — before any confirmation from staff.
What it contains: Member name, the order's reference code, the amount due, the chosen payment method (Pay by Check or Pay in Office), and a View order in Admin link to the payment page.
Purpose: Lets staff know a new order is waiting for confirmation without having to check the pending queue manually.
This alert fires separately from the member-facing confirmation email; failure of the admin alert never blocks the member's checkout.
Offline order expiring soon
When the member is sent a reminder that their unpaid offline order is about to expire, staff get an Offline Order Expiring Soon email at the same time. It shows the member, reference code, amount, and expiry date, with a link to the order — a prompt to confirm it, or to extend the deadline if the payment is on its way.
Daily Digest
The daily digest is a once-per-day summary email sent to admin staff at 8 AM server time.
Enabling or disabling
Go to Settings → Communications → Email Config and use the Daily Digest toggle.
The toggle preserves when the last digest was sent, so re-enabling it will not send a duplicate for today.
What the digest contains
The digest has up to five sections. If all sections are empty (nothing to report), the email is not sent.
| Section | What it shows |
|---|---|
| Pending Offline Payments | Offline orders that have been placed but not yet confirmed by staff |
| Recent Orders | Stripe and offline payments received in the last 24 hours |
| Expiring Soon | Memberships expiring within the next 30 days |
| Upcoming Renewals | Memberships due for renewal in the near term |
| Scholarship Requests | Scholarship applications currently awaiting review |
Each section links directly to the relevant admin page so you can act without searching.
Sent time and cadence
One email per day, at 8 AM. The system checks whether a digest has already been sent today before sending; if the server restarts partway through the day, it will not send a second digest.
Need help? Contact Andrew.